Moonfu Logo Designs.com ensures 100% customer satisfaction with our unlimited free Revision Policy which enables you to improve on your initial design brief free of charge through your account area.
In case of any duplicate charge due to processing error, failing to fulfil any of your special designing requirements, or not able to complete your design order as per the delivery policy, your complete design order amount will be refunded.
In case of any dissatisfaction with any design services provided by Moonfu Logo Designs.com, you can submit a refund request within five days of your initial design completion. However, it shall be assumed between both parties that you are satisfied with your initial designs if a refund request is not received within five days of initial design delivery. For any Special / Combo packages, a refund will be applicable the same as it is on the single packages.
Your refund would be processed as per the chart below:
All refund requests will be fulfilled as per the following arrangement:
- If a request for a refund is made before the order delivery, you would be eligible for a Full Refund (less 10% service & processing fee).
- If a request for a refund is made within 48 hours, you would be eligible for a 66% refund (less 10% service & processing fee).
- If a request for a refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
- After the first set of revisions, you may not be eligible for a refund at all.
- Once the source files for your logo have been delivered, you may not be eligible for a refund of any kind.
- No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
All refund requests should be communicated to the support department. Moonfu Logo Designs.com, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis. How to claim your refund.
To assure your refund request is approved, please make sure you meet the following requirements: